POLICIES & TERMS.
Our policies are designed to be fair, transparent, and straightforward. Questions? Email valentinemg20@gmail.com.
TERMS OF SERVICE
AGREEMENT
By booking a service or submitting an estimate request through valentinemg.com, you agree to these Terms of Service. Valentine Maintenance Group ("VMG") reserves the right to update these terms at any time.
SERVICES
VMG provides vehicle maintenance and HVAC services in Metro Atlanta, GA. All services are performed by or under the supervision of Cedric Valentine Jr. Service availability may vary based on location and scheduling.
BOOKING & CONFIRMATION
A booking is not confirmed until VMG sends a written confirmation. For services requiring a deposit, the appointment is secured only after the deposit is received. VMG reserves the right to decline any booking.
ESTIMATES
Estimate requests are reviewed and quotes are provided based on the information submitted. Final pricing may change after inspection if additional issues are discovered. VMG will notify you of any changes before proceeding with additional work.
LIABILITY
VMG's liability is limited to the cost of the services provided. VMG is not responsible for pre-existing conditions, incidental damages, or losses unrelated to the services performed.
CONTACT
For questions about these terms, contact us at valentinemg20@gmail.com.
PRIVACY POLICY
INFORMATION WE COLLECT
We collect the information you provide when booking services or submitting estimate requests: name, email, phone number, service address, and issue description. We may also collect photos or videos you upload related to your service request.
HOW WE USE YOUR INFORMATION
Your information is used solely to schedule and perform services, communicate with you about your appointment or estimate, process payments, and send service reminders. We do not sell your information to third parties.
PAYMENT INFORMATION
Payment processing is handled by Stripe. VMG does not store credit card numbers. Stripe's privacy policy governs payment data.
DATA RETENTION
We retain your information for as long as necessary to provide services and comply with legal obligations. You may request deletion of your data by contacting us.
CONTACT
For privacy questions, contact valentinemg20@gmail.com.
DEPOSIT POLICY
WHEN DEPOSITS ARE REQUIRED
Some services require a deposit to confirm your appointment. The deposit amount is displayed on the service listing and booking page. Deposits are required for estimate-only services, fleet maintenance, brake service, and any service where parts may need to be ordered in advance.
HOW DEPOSITS ARE APPLIED
Your deposit is credited toward your total service cost. If your final bill is less than the deposit, you will receive a refund for the difference. If additional work is needed beyond your original estimate, you will be notified before any additional charges are applied.
DEPOSIT REFUNDS
Deposits are refundable if you cancel at least 24 hours before your scheduled appointment. Cancellations made less than 24 hours before the appointment may result in a forfeited deposit. Deposits are fully refunded if VMG cancels your appointment.
PARTS DEPOSITS
For services requiring parts to be ordered in advance, a parts deposit may be required before ordering. This deposit covers the cost of parts and is non-refundable once parts have been ordered.
CANCELLATION & RESCHEDULE POLICY
CANCELLATION — 24+ HOURS NOTICE
Cancellations made at least 24 hours before your scheduled appointment will receive a full refund of any deposit paid. No cancellation fee applies.
CANCELLATION — LESS THAN 24 HOURS
Cancellations made less than 24 hours before your scheduled appointment may result in a forfeited deposit. This policy exists because last-minute cancellations prevent other customers from booking that slot.
RESCHEDULING
You may reschedule your appointment at any time with at least 24 hours notice at no charge. Your deposit will be transferred to the new appointment date. Rescheduling with less than 24 hours notice is subject to availability and may require a new deposit.
VMG CANCELLATIONS
If VMG needs to cancel your appointment, you will be notified as soon as possible. Any deposit paid will be refunded in full or transferred to a rescheduled appointment at your choice.
HOW TO CANCEL OR RESCHEDULE
To cancel or reschedule, email valentinemg20@gmail.com with your booking confirmation number and requested change.
PARTS PAYMENT POLICY
PARTS ORDERING
Some repairs require specific parts to be sourced and ordered before your appointment. VMG will provide a written parts estimate before ordering. Parts are sourced at competitive prices.
PARTS DEPOSIT
A parts deposit equal to the cost of the parts may be required before VMG orders them. This ensures parts are available for your appointment and protects VMG against no-shows after parts have been purchased.
NON-REFUNDABLE ONCE ORDERED
Once parts have been ordered, the parts portion of your payment is non-refundable. If you cancel after parts have been ordered, you may choose to receive the parts directly or forfeit the parts deposit.
PRICE CHANGES
VMG will notify you if parts prices change after your estimate is provided. You will have the opportunity to approve any significant price changes before work proceeds.
LABOR BALANCE
The labor portion of your service cost is due upon completion of the work. VMG accepts payment via Stripe (credit/debit card) or other agreed payment methods.
Last updated: July 2026